Welcome!
VerVe commits excellence to you, our clients and our community.
VerVe Salon is an Aveda concept salon with two Tucson locations that opened their doors in early 2000s. VerVe Salons offers exciting career opportunities from technical experts to entry level guest service representatives to development roles in leadership. We are ultimately looking for passionate team members who have the talent and desire to work in our industry of beauty, style and service.
"Do all online reservations require a credit card on file?"
All online reservations will require a credit card on file. No-show appointments may be subject to a fee equal to 50% of the scheduled services for the day. If we do not have a credit card on file, we will contact you for payment and require a credit card on file to reserve future appointments.
If you find yourself unable to keep an appointment, we kindly request you let us know at least the day before your scheduled service to protect the livelihood of our service professionals. Guests may cancel online or by calling 520.325.0000. A few of our higher-value services that require a substantial amount of time do require a service deposit at the time of scheduling. A $50 service deposit is required for, but not limited to keratin, and hair extensions.
"How do I pay for my service?"
VerVe Salons is cashless. We accept debit and major credit cards: Visa, MasterCard, Discover, and American Express, or you can pay with exact cash as we cannot provide change or cashback. We also accept gift cards purchased in advance of your service. Our system does not allow us to redeem a gift card purchased on the same day. We do not accept checks, Spa Finder, or third-party gift cards.
"What if I am late for my appointment?"
Being on time for your appointment is greatly appreciated to ensure you receive your full service experience. It's possible we may have to shorten or reschedule your appointment. If your treatment is shortened, it will end on time so that the next guest will not be delayed. We recommend arriving 10-15 minutes prior to your appointment. We have complimentary WiFi and beverages.
"How do gratuities work?"
Gratuities are left to the discretion of our guests. Many of our service providers have Zelle or Venmo options; however, we provide a tipping platform called Tippy available at checkout for most service providers. We also provide personal gratuity envelopes should you wish to leave cash. We are unable to provide cashback on any credit card or gift card transactions.
"Do you offer service redos?"
Yes. Please notify us within 72 hours if you are dissatisfied with your experience. Our goal for any and all services is that you love the outcome. When you let us know that the outcome of your service does not meet your expectations, we will do our best to have your service corrected within 14 days of your original service. We ask for the opportunity to work with you to create a look you love prior to any service refunds being offered.
"Can I smoke or vape?"
No. We are a smoke-free/vape-free salon. To create the most welcoming environment for all of our guests and team, smoking and vaping inside the salon is strictly prohibited. We also ask that you please do not smoke within 20ft of the salon.
"Can I return or exchange products?"
Returns of unopened products will be considered within 30 days of the original purchase. Due to the consumable and sometimes perishable nature of some of our products, may not be able to accept opened products or to return items after 30 days. Proof of purchase is required for all returns and exchanges. We want you to love the product you've taken home and will do our best to make it right; however, from time to time, we may not be able to accommodate a return.
A full refund may be issued for unopened and unused items returned within 30 days. For items that are opened or gently used (1-2 uses), we may be able to exchange them for a similar item. In some instances, store credit or a gift card may be issued. We are unable to accept makeup or extension returns or exchanges.
We cannot accept discontinued items for return or exchange. Products purchased at a promotional discount will be refunded or exchanged at their promotional price.
"Is there a no show policy?"
All online reservations will require a credit card on file. No-show appointments may be subject to a fee equal to 50% of the scheduled services for the day. If we do not have a credit card on file, we will contact you for payment and require a credit card on file to reserve future appointments.
If you find yourself unable to keep an appointment, we kindly request you let us know at least the day before your scheduled service to protect the livelihood of our service professionals. Guests may cancel online or by calling 520.325.0000. A few of our higher-value services that require a substantial amount of time do require a service deposit at the time of scheduling.
VerVe Salons reserve the right to modify, discontinue or raise prices on certain treatments and services without prior notification. This is to ensure that maximum standards of services and quality are met. If you have any questions, please ask our guest service representatives when you schedule your services.